Refund Policy

At Boka, we are committed to providing you with the highest quality oral care products. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a simple and straightforward refund policy to ensure your experience with us is hassle-free.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can return it within 60 days from the date of delivery for a full refund. We want to make sure that you feel confident in your decision to choose Boka for your oral care needs.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and unopened.

  • The request for a refund must be made within 60 days of the purchase date.

  • You will need to provide proof of purchase (order number, receipt, or email confirmation).

How to Request a Refund

If you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at press@bokasale.com with your order details, including the order number and the reason for the return.

  2. Return Instructions: Once we receive your refund request, we will provide you with the return instructions and the return shipping address.

  3. Return the Product: After receiving the return instructions, send the product back to us. Please note that customers are responsible for return shipping costs unless the product is damaged or defective.

  4. Processing the Refund: Once we receive your returned product, we will process the refund. Refunds will be credited to the original payment method, and you should see the amount reflected in your account within 5-10 business days depending on your bank.

Damaged or Defective Items

If your product is damaged or defective upon arrival, please contact us immediately at press@bokasale.com with pictures of the damage or defect. In these cases, we will offer a full refund or replacement at no additional cost to you. We will also cover the return shipping fees for defective or damaged items.

Exchanges

We do not offer direct exchanges. If you would like to exchange a product for another, you will need to return the original product for a refund and then place a new order for the replacement item.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check with your bank or credit card provider, as there may be a delay in processing the refund. If the issue persists, contact us at press@bokasale.com, and we’ll be happy to assist you.